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CHOXSTER.COM makes every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
- All merchandise is guaranteed for 90 DAYS from original date of purchase.
- Some of our merchandise is guaranteed with a manufacturers warranty.
- We agree, at our option to repair or replace any defective merchandise during the 90 day warranty period.
- No returns sent COD will be accepted. Returns must be sent pre-paid.
- IMPORTANT: All returns must go through our online Return Authorization process.
- To get an RA number send an e-mail to returns@choxster.com indicating the order number, explanation of the problem and the reason for the return.
- Once a returned is approved, an RA number will be sent via e-mail along with an address for the return to be sent.
- Once you have received the RA number be sure it is printed clearly on the outside of the package being returned.
- Any returned package that does not have an RA number will be returned to sender.
- Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.
- Defective products returned to us missing accessories or original packaging will be replaced or repaired as received.
- A 20% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds).
- The returned item should include a note explaining the problem & the appropriate " return shipping address".
- Please allow 1-2 weeks for processing.
- You will receive an email from our returns department informing you of your company credit after it has been applied to your account.
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